Successful Marketing and Customer Experience (CX) executive with experience performing in leadership roles in Fortune 500 companies, start-ups, and privately held companies. Both B2B and B2C experience. Strong background in technology, VoC programs, multi-media call center design, CX, User Experience (UX)/ User design, and change management. Unique blend of entrepreneurial spirit with corporate expertise. Proven track record of creating differentiated CX solutions, and go-to-market strategies that result in exceptional return on investment (ROI), increased revenue and market share. Focus on designing all processes and technology solutions from the outside, in. Areas of focus include Social, Mobile, Analytics and Cloud.
*Multi-lingual- Can speak both web 2.0 and sales 101.
AVAILABILITY: 10-20 hours/week
NFI is a leading international third party logistics provider with customers ranging from Fortune 100 companies to small businesses. We pride ourselves on delivering completely customized supply chain solutions no matter the industry.