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Marketing, Communications and Customer Experience Expert

Boston, MA


Successful Marketing and Customer Experience (CX) executive with experience performing in leadership roles in Fortune 500 companies, start-ups, and privately held companies. Both B2B and B2C experience. Strong background in technology, VoC programs, multi-media call center design, CX, User Experience (UX)/ User design, and change management. Unique blend of entrepreneurial spirit with corporate expertise. Proven track record of creating differentiated CX solutions, and go-to-market strategies that result in exceptional return on investment (ROI), increased revenue and market share. Focus on designing all processes and technology solutions from the outside, in. Areas of focus include Social, Mobile, Analytics and Cloud.
*Multi-lingual- Can speak both web 2.0 and sales 101.

AVAILABILITY: 10-20 hours/week

Industry Experience
Healthcare - Advocacy Healthcare - Online Communities Transportation
Areas Of Expertise
Consumer Engagement Consumer Insights Digital Marketing Other Peer Support Product & App Testing Usability Testing
Health Perspective
Health Conditions
Rare Diseases
VP, Marketing, Customer Experience and Communications at NFI
December 2004 – January 2014

NFI is a leading international third party logistics provider with customers ranging from Fortune 100 companies to small businesses. We pride ourselves on delivering completely customized supply chain solutions no matter the industry.

Masters, Business Administration and Management
Rutgers Business School
New Brunswick, NJ, United States

Bachelors, Psychology
Temple University
Philadelphia, PA, United States

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