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Speaker | Author | Educator

Chandler, AZ


Matt Cavallo, MPH is available for motivational speaking, freelance writing, education and consulting opportunities. Matt is a patient experience thought leader who has been a keynote speaker for healthcare events across the country. He was named among the Top 10 Social HealthMakers by WCG and his blog was selected as one of Healthline’s Top Health Blogs. His story of being diagnosed and overcoming the physical and emotional challenges associated with having a chronic disease can be read in his memoir, The Dog Story: A Journey into a New Life with Multiple Sclerosis. He managed the Neuroscience Clinics at Banner Good Samaritan. Other accomplishments include: Clinical educator and workflow consultant for Mediware on over 150 EMR implementations, Chief Customer Officer for Care Experience responsible for product development, website development, content creation and marketing, Advisory board member of patient centered initiatives including: iConquerMS, MyMSHealth, PTN Quality Impact.

AVAILABILITY: as required

Industry Experience
Healthcare - Administration Healthcare - Advocacy Healthcare - Data Analytics Healthcare - Health system Healthcare - Pharmaceutical Healthcare - Research Healthcare - Technology Healthcare- Payer
Areas Of Expertise
Blogger Business Development Consumer Engagement Editor Executive Coach Influencer Marketing Marketing Online Moderation Product Development Social Media Social Networking Strategy UX/User Design
Health Perspective
Patient Healthcare Provider Advocate Other
Health Conditions
Multiple Sclerosis
July 2008 – Present

Key Note Speeches
• AOTA Chronic Conditions Conference
• Georgia Southern University Rehabilitation Conference
• Mediware Annual Rehabilitation Conference
• Aspirus Wausau Rehabilitation Celebration Day
• Mercy Medical Community Awareness Event
• Arizona Healthcare Materials Management Association (AHMMA) Annual Conference

CEU Course Accreditation
• Accrediting Body – The Federation of State Boards of Physical Therapy (FSBPT) ProCert multi-state accreditation system for continuing clinical education.
o Patient Experience – 2 CEUs

Speaker, Author and Clinical Educator Highlights
• is an award winning patient and clinical resource for the patient experience.
• Author of The Dog Story: A Journey into a New Life with Multiple Sclerosis and 7 Steps to Living Your Best Life with a Chronic Illness.
• Provided patient experience lectures and clinical education to over 150 facilities and events nationwide.
• Voted top healthcare blog by, MSAA and Sharecare.
• Featured in US News and World Report, Boston Globe, and Web MD articles.
• Governance committee for non-profit patient research initiatives for MSAA and ACP.
• Participated in a Yoga video for MS patients, which was featured on Good Morning America in February 2010.

Chief Customer Officer at Care Experience
December 2015 – Present

• Listen to the voice of the customer to ensure that our brand offerings are aligned with our client organizations and product roadmap.
• Unite teams across the organization to embed behaviors and actions resulting in sustainable, repeatable business methodologies to deliver a valued customer experience.
• Responsible for developing product roadmaps, creating top-level product schedules, determining and scheduling product delivery milestones, working on any departmental development issues, ensuring on-time delivery of all scheduled milestones and product requirements.
• Conducted beta testing of CRMD product as the client interface by actively listening to the voice of the customer and incorporating feedback for rapid, iterative development cycles.
• Content lead on creative materials including: website narrative, marketing collateral, whitepaper and eBook creation.

EMR Trainer at Mediware
August 2011 – December 2015

• Presents to hospital leadership on change management to ensure clinical adoption.
• Trains clinical staff and leadership through small and large group presentations, teleconferences, and webinars.
• Designs, analyzes, and proposes clinical workflow to ensure optimal level of patient care and clinical efficiency.
• Engages in social capital by entertaining clients and educating clients to the benefits of upgrading to a more enhanced version of the EMR.
• Responsible for the development of all instructional materials, as well as, project and program evaluation models.

June 2010 – August 2011

• Focused on health care quality by creating a supportive, empathetic environment for patients through exceptional customer service.
• Patient outreach direct-mail marketing campaign for the Parkinson’s clinic.
• Accurately scheduled all clinic appointments and meetings as directed by the physicians including insurance authorizations requiring ICD-9 and CPT codes.
• Records billing functions to include charges for procedures performed by the physicians and physician assistants, accurately coding those procedures using the proper ICD-9, CPT and HCPCS codes, as well as batching for data entry.
• Assisted front office to ensure efficient patient flow during daily operations.

Patient Advocate at Biogen Idec
February 2007 – June 2010

• Public speaker who was brought in to use organizational storytelling to motivate and train staff in various departments including: sales staff, researchers, scientists and leadership.
• Presented to over forty patient awareness events across the country, coordinating with doctors to ensure the delivery of a cohesive message.
• Participated in a Yoga video for MS patients, which was featured on Good Morning America in February 2010.

Masters, Public Health Administration
Grand Canyon University
August 2010 – August 2012
Phoenix, AZ, United States

Bachelors, Business Economics
Arizona State University
August 2000 – August 2003
Tempe, AZ, United States

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